Privacy

Vexpi's Privacy Policy — How your information is collected, used, and protected

Your privacy matters deeply to us at vexpi. Read this policy to understand what data we hold, why we hold it, and what rights you have over it.

Last updated: January 1, 2026
What information we collect

Find out clearly what types of information are collected during registration, payment, and use of the platform.

Data protection methods

Your data is always protected by SSL encryption, firewalls, and multi-layer security.

Who it is shared with

Get a clear picture of when, why, and how much of your information may be shared with third parties.

Cookie Policy

What types of cookies vexpi uses and how you can manage them.

Your Rights

Learn more about your right to access, correct, or delete your data.

Child Protection

Learn about our commitment to not collecting data from minors and how age verification works.

Document version: v2.5 Applicable Date: January 1, 2026 Language: English Platform: vexpi.win

1. Introduction

This Privacy Policy ("Policy") explains how vexpi ("we", "us") collects, uses, and protects your ("user") personal information. It applies to the vexpi.win website and our mobile application.

By using vexpi, you agree to this Privacy Policy. We believe transparency is the foundation of trust — which is why we've written this in plain, simple language, free of complex legal jargon.

The short version: We only collect the data needed to serve you well. Your data is never sold, and everything is held to the highest security standards.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming must be read in conjunction with this Policy.

2. Information We Collect

Vexpi collects two types of data — what you provide directly, and what is collected automatically.

Personally identifiable information

  • Full name (as per national ID)
  • Date of birth and age verification details
  • Email address and mobile number
  • Current and permanent address
  • National ID or passport number (for KYC)

Financial Information

  • Mobile banking account number (bKash, Nagad, Rocket)
  • Deposit and withdrawal history
  • Partial bank account details (for verification purposes only)

Automatically collected information

  • IP address and device type
  • Browser and operating system information
  • Usage patterns and session data on the platform
  • Gaming history and betting records
  • Login time, date, and location

What we do not collect: Your full bank account or card number, PIN or password, social media passwords, or any other sensitive credentials from other platforms.

3. How Information Is Collected

Vexpi collects data through various methods. You have the right to know about each of them.

Methods of Collection What information is available Purpose
Registration form Name, email, mobile, date of birth Account Creation
KYC Verification National ID, passport Identity Verification
Payment Processing Payment method, transaction details Deposit & Withdraw
Cookies & Trackers Browsing behavior, session information Experience Improvement
Customer Support Communications Chat and email content Dispute Resolution

4. Purpose of Data Use

Vexpi uses your data only for specific, fair, and transparent purposes — never for anything excessive or unrelated.

Core service delivery

  • To create and manage your account
  • To process financial transactions
  • To operate gaming services
  • To activate bonuses and promotions

Legal Compliance

  • To complete age verification and the KYC process
  • To comply with AML (Anti-Money Laundering) regulations
  • To meet tax and reporting obligations
  • To respond to lawful requests from law enforcement agencies

Service improvement

  • Platform performance analysis
  • To improve user experience
  • For planning new features
  • To detect fraud and security risks

5. Sharing Information with Third Parties

Vexpi never sells your personal data. However, limited information may need to be shared in certain circumstances.

Who it may be shared with

  • Payment Processor: Limited data shared with bKash, Nagad, or your bank to process transactions
  • Game Providers: Information required to run games (Evolution, Pragmatic, etc.)
  • Identity verification services: For the KYC process
  • Law enforcement agencies: Under a valid legal order
  • Auditor: To verify game fairness

Who it is not shared with

  • Sold to advertising or marketing companies
  • Unaffiliated third parties
  • Any authorized partner without your consent
  • Data brokers or data aggregator companies

Our commitment: vexpi will never sell your personal data to third parties. This is not part of our business model, and it never will be.

6. Data Security Measures

Vexpi uses industry-leading technology to keep your data secure.

SSL/TLS Encryption

256-bit encryption is applied to all data transfers.

Firewall protection

Advanced firewalls block all unauthorized access.

Two-factor authentication

Double your account security with 2FA.

Real-time monitoring

Suspicious activity is detected in real time.

Our servers operate in compliance with ISO 27001 standards. Regular security audits and penetration testing are conducted. That said, no system on the internet is 100% secure — caution on your end is equally important.

What you should do: Use a strong password. Keep 2FA enabled. Be cautious when logging in from an unfamiliar device. Report anything suspicious to support immediately.

7. Cookie Policy

Cookies are small text files stored in your browser. vexpi uses cookies for a variety of purposes.

Cookie Types Purpose Duration Type
Essential Cookies Login, session management Session Ended Essential
Performance Cookies Site speed and usage analysis 1 year Analytics
Functionality Cookies Remembering language and preferences 6 Months Essential
Marketing Cookies Showing relevant offers 30 Days Marketing
Security Cookies Fraud detection, CSRF protection Session Ended Essential

You can turn off non-essential cookies in your browser settings. Please note that doing so may affect the functionality of certain features.

8. Data Retention Period

Vexpi retains data only for as long as necessary. Once it is no longer needed, it is securely deleted.

  • Account information: For as long as the account is active, and up to 5 years after closure
  • Financial transaction records: Up to 7 years as required by law
  • KYC documents: Up to 5 years after account closure
  • Customer support communications: Up to 2 years after the matter is resolved
  • Cookies and analytics data: Up to 1 year

Certain data may need to be retained longer due to legal obligations. Once the retention period ends, data is permanently deleted or anonymized.

9. Your Privacy Rights

Vexpi recognizes and upholds the following rights you have over your personal data.

Right to access

You may request to view the data we hold about you.

Right to Rectification

Please contact us to correct any inaccurate or outdated information.

Right to Erasure

You may request the deletion of your data within the limits permitted by law.

Right to Restrict Processing

You may request that processing of your information be restricted under certain circumstances.

Right to Portability

You may request a copy of your data in a structured, portable format.

Right to Object

You may object to the use of your data for marketing or analytics purposes.

To exercise your rights: Contact us via support chat or email at [email protected]. We are obligated to respond within 30 days, and will aim to respond sooner in urgent cases.

10. Protection of Children & Minors

Vexpi strictly refrains from serving anyone under 18. We never knowingly collect data from minors.

  • Registration is not permitted for users under 18 years of age
  • Accounts belonging to minors will be closed immediately
  • Any accidentally collected data will be deleted immediately

If a parent or guardian believes their child is using vexpi, please contact our support team immediately.

11. International Data Transfers

Vexpi's servers may be located in various countries. If your data is transferred internationally, the same security standards are maintained.

We only transfer data to countries with adequate data protection laws. All partners are required to adhere to our privacy standards.

12. Policy Changes

Vexpi may update this Privacy Policy from time to time. We will notify you of any significant changes.

  • You will be notified by email before any major changes
  • Notifications will be displayed on the platform
  • The date of the updated policy will be displayed at the top of the page
  • Continued use of the site after changes are made will be considered as acceptance

13. Contact Us

For any privacy-related questions, complaints, or to exercise your rights, please get in touch with us.

Live Chat
24/7 Online
Response Time
Up to 30 days
Data Protection Officer
256-Bit Encryption

All data secured to the highest standard

No sale of data

Your data is never sold

ISO 27001 Certified

International Security Standards

GDPR Compliant

In compliance with international privacy laws

About Privacy FAQ

The most common privacy questions our users ask us.

No. vexpi never sells your personal information to third parties. Only a limited amount of information may be shared with partners necessary for operating our services (such as payment processors) or as required by legal obligations.

Yes. You may request the deletion of your data. However, certain information — such as financial transaction records — must be retained for a specified period due to legal obligations. In such cases, partial deletion may be possible.

vexpi does use cookies, but only for limited purposes. Essential cookies are required to keep the site running. You can disable analytics and marketing cookies through your browser settings.

Your payment information is secured with 256-bit SSL encryption. vexpi never stores your full card number, PIN, or mobile banking password.

Yes. Should a serious data breach occur that may affect you, we will notify you by email within 72 hours and assist you in taking the necessary steps.

Your privacy is protected — enjoy vexpi with complete peace of mind

Your data is protected with the highest security standards. Join vexpi now and start gaming on a platform you can trust.

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