Legal Documents

Vexpi's Terms & Conditions — The complete rules governing use of our platform

Please read these Terms & Conditions carefully before creating an account or using any service on vexpi. They are designed to protect both you and us.

Last updated: 1 January 2026
Account Policy

All rules relating to registration, eligibility, identity verification, and account management.

Bonuses & Promotions

Detailed rules on the Welcome Bonus, wagering requirements, and promotional offers.

Payment Policy

Rules governing deposits, withdrawals, payment methods, and transaction limits.

Gaming Rules

Rules for gameplay, result determination, game cancellations, and dispute resolution procedures.

Security & Privacy

Our commitments to data protection, privacy policy, and cybersecurity.

Responsible Gaming

Rules on addiction prevention, self-exclusion, and age verification.

Document version: v3.2 Effective date: 1 January 2026 Language: English Platform: vexpi.win

1. Introduction & Consent

These Terms & Conditions ("Terms") constitute a legally binding agreement for use of the vexpi platform. By accessing vexpi.win or the mobile app, you automatically agree to these Terms.

Vexpi ("we", "us", or "the platform") is an internationally licensed online gaming service provider. Our mission is to create a safe and entertaining environment for users in Bangladesh.

Important: Even if you did not read these Terms before creating an account, you are considered to have accepted them. Please read everything carefully before you get started.

These Terms are part of our Privacy Policy and Responsible Gaming Policymust be read in conjunction with -. Together, all documents form our complete legal framework.

2. Eligibility & Age Requirements

To use vexpi's services, you must meet the following requirements:

  • You must be at least 18 years of age
  • Online gaming must be legal in your country of residence
  • You must open an account in your own name and for your own use
  • Your identity must be genuine and accurate
  • You are of sound mind and are using this service of your own free will

Strictly prohibited for anyone under 18: vexpi does not knowingly provide services to minors. Any account found to belong to an underage user will be closed immediately, and all deposited funds will be forfeited.

For users with disabilities

If a person is unable to make sound decisions due to mental or financial circumstances, they should not use vexpi on someone else's behalf.

3. Account Registration & Management

Each individual may register only one account on vexpi. If a person is found to hold multiple accounts, all accounts will be closed and any deposited funds may be forfeited.

Providing accurate information at the time of registration is mandatory

  • Full legal name (as per National ID)
  • Correct date of birth
  • An active mobile number and email address
  • Current residential address

KYC Verification Process

Vexpi may verify your identity at any time. This may require a copy of your national ID, passport, or other government-issued document. Withdrawals will not be processed until KYC is complete.

Account Security Responsibilities

Keep your password and login credentials strictly confidential. Do not allow anyone else to access your account. You are responsible for any unauthorized activity carried out through your account.

4. Deposit & Payment Policy

Vexpi supports popular payment methods available in Bangladesh. Deposits are generally credited to your account instantly.

Accepted Payment Methods

  • BKash, Nagad, Rocket (Mobile Banking)
  • Debit and credit cards (Visa, Mastercard)
  • Internet Banking
  • Cryptocurrency (selected wallets)

Deposit Limits

  • Minimum single deposit: BDT 100
  • Maximum daily deposit: BDT 100,000
  • Monthly maximum deposit: BDT 10,00,000

Use your own account: All deposits to vexpi must be made from a payment account registered in your own name. Third-party deposits are not accepted and may result in the funds being returned.

5. Withdrawal Policy

Certain conditions must be met before withdrawing funds from vexpi. Withdrawal requests are typically processed within 24 hours.

Withdrawal Terms

  • KYC verification must be completed
  • Wagering requirements for the bonus must be fulfilled
  • The withdrawal account must be registered in your own name
  • Minimum withdrawal: BDT 500
  • Maximum daily withdrawal: BDT 500,000

Processing Timeframes

  • Mobile Banking (bKash/Nagad/Rocket): 15 minutes – 2 hours
  • Bank transfer: 1–3 business days
  • Credit/Debit Card: 3–5 business days
  • Cryptocurrency: 1–24 hours

Warning: In cases of suspicious activity, vexpi may temporarily place a hold on withdrawal requests pending verification. This is to protect both you and the platform.

6. Bonuses & Promotional Offers

Vexpi regularly offers a variety of bonuses and promotions. These offers are subject to specific terms and conditions.

Welcome Bonus

New members receive a welcome bonus on their first deposit. Specific wagering requirements must be met before the bonus can be withdrawn.

General Bonus Terms

  • Each bonus has its own wagering requirements (typically 5x to 30x)
  • Funds in your bonus balance cannot be withdrawn directly
  • Bonuses are generally valid for 30 days
  • Multiple bonuses cannot be active at the same time
  • Bonus funds may not be wagered on certain games

Please note: If bonus abuse is suspected, vexpi may investigate the account. Any attempt to claim bonuses through multiple accounts will result in the closure of all associated accounts.

7. Gaming Rules

All game outcomes on vexpi are determined by RNG (Random Number Generator) technology, verified by an independent third party. No game result can be predicted or predetermined.

Reasons for Game Cancellation

  • Technical error or server outage
  • Event Cancellation in Sports Betting
  • If unusual betting patterns are detected

When a game is cancelled, the wagered amount is generally refunded to your balance. However, if fraudulent activity is established, the refund may not be issued.

Sports Betting Special Rules

Vexpi's decision is final regarding odds determination in Sports Betting. vexpi reserves the right to void any bets placed at odds that were published in error.

8. Prohibited Activities

The following activities are strictly prohibited on vexpi. Engaging in any of them may result in permanent account closure.

  • Creating or operating multiple accounts
  • Registering with a fake or another person's identity
  • Strategic betting for the purpose of bonus abuse
  • Unauthorized access to another user's account
  • Hacking, cracking, or any form of attempted cyber attack
  • Use of automated bots or scripts
  • Money laundering or illegal financial activities
  • Collusive cheating (coordinated fraud among multiple users)
  • Harassing or threatening other users
  • Exploiting platform vulnerabilities to gain an unfair advantage

Regarding money laundering: vexpi complies with international AML (Anti-Money Laundering) regulations. Any suspicious transactions will be reported to the relevant authorities.

9. Responsible Gaming

Vexpi places the highest priority on responsible gaming. To support our users' well-being and financial safety, we offer the following tools:

  • Deposit Limits — Set daily, weekly, and monthly limits
  • Session Timer — Keep track of your time while playing
  • Self-Exclusion — Suspend your account for a set period of time
  • Cooling-Off Period — take a 24-hour break
  • Reality Check — In-session reminders while you play

If you feel that gaming is having a negative impact on your life, please contact our support team immediately. For more information, visit our Responsible Gaming View the page.

10. Data Protection & Privacy

Vexpi keeps your personal data secure at the highest level, using SSL encryption, firewalls, and multi-layer security measures.

Your information is never sold to third parties. Limited data may be shared with authorized partners solely for legal compliance or payment processing purposes. For more details, please see our Privacy Policy View.

11. Account Closure & Suspension

You may request to close your account at any time. Please withdraw any eligible balance before your account is closed.

Account Closure by vexpi

Vexpi may suspend or permanently close any account for the following reasons:

  • If these Terms are violated
  • Upon detection of fraud or fraudulent activity
  • If the account is confirmed to belong to a minor
  • If money laundering is suspected
  • By court order or government directive

12. Dispute Resolution

If a dispute arises, please contact vexpi's support team first. We aim to respond within 7 business days.

Dispute Resolution Steps

  • First, submit your complaint to support via live chat or email
  • The support team will review your case and provide a decision within 7 days
  • If you are not satisfied with the decision, you may escalate your case to senior management
  • Complaints may be escalated to the relevant regulatory authority as a final step.

RNG Dispute: In the event of a dispute over RNG game results, vexpi may engage an independent third-party auditor for verification. Cooperation with this process is mandatory for both parties.

13. Policy on Changes to Terms & Conditions

Vexpi may update these Terms & Conditions at any time. Changes will be made following the process outlined below:

  • Users will be notified at least 14 days before any changes take effect
  • Notifications will be sent via email and on the platform
  • Continued use of the platform after updated terms take effect constitutes acceptance
  • You will have the option to close your account if you do not agree to the new terms

In cases of urgent change (e.g., legal obligations), amendments may be made without prior notice.

Contact

If you have any questions about these Terms, please contact our support team: [email protected]

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About the Terms & Conditions FAQs

The most frequently asked questions about the Terms & Conditions, answered here.

vexpi operates under an international license. These terms are governed by international gaming law and the laws of our licensing jurisdiction. Users are responsible for ensuring compliance with the laws of their own country.

No. Bonuses cannot be withdrawn directly. Each bonus carries specific wagering requirements — meaning you must wager a set multiple of the bonus amount before it becomes withdrawable.

No. vexpi's policy requires that each account be managed solely by the account holder. Operating an account on behalf of another person, or depositing and withdrawing funds for them, is not permitted under any circumstances.

If the Terms & Conditions are updated, vexpi will send a notification to your registered email and display an announcement on the platform. You will be informed at least 14 days before any changes take effect.

Yes, if you voluntarily close your account, you may withdraw any balance that has met the wagering requirements. However, if the account is closed due to a rule violation, vexpi may not be obligated to return the remaining balance.

Read the rules? Now register with vexpi

Join vexpi with a clear understanding of our Terms & Conditions. Enjoy a safe and exciting gaming experience alongside more than 500,000 Bangladeshi members.

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